CFPB Orders Repeat Offenders Portfolio Recovery Associates to Pay More Than $24 Million for Continued Unlawful Collection Practices and Consumer Reporting Violations |  Consumer Financial Protection Bureau

CFPB Orders Repeat Offenders Portfolio Restoration Associates to Pay Extra Than $24 Million for Continued Illegal Assortment Practices and Shopper Reporting Violations | Shopper Monetary Safety Bureau

WASHINGTON DC The Shopper Monetary Safety Bureau (CFPB) as we speak took motion in opposition to Portfolio Restoration Associates, one of many nation’s largest debt collectors, for violating a 2015 CFPB order and committing different violations of the legislation. The CFPB as we speak filed a proposed order that, if launched in courtroom, would require Portfolio Restoration Associates to pay greater than $12 million to customers harmed by its unlawful debt assortment practices, along with a $12 million penalty that might be deposited within the CFPB sufferer reduction fund. Portfolio Restoration Associates violated the 2015 order by amassing unsubstantiated money owed, amassing money owed with out offering required documentation and data to customers, suing or threatening authorized motion in opposition to customers with out offering or possessing required documentation, and suing to gather money owed outdoors the statute of limitations. Portfolio Restoration Associates additionally did not adequately examine and resolve shopper disputes referring to the corporate’s credit score studies. As we speak’s motion is one in all many actions the CFPB has not too long ago taken to carry repeat offenders accountable.

After being caught within the act in 2015, Portfolio Restoration Associates continued to interrupt the legislation by means of intimidation, deception and unlawful debt assortment ways and lawsuits, stated CFPB director Rohit Chopra. CFPB orders usually are not recommendations and firms can’t ignore them just because they’re giant or dominant available in the market.

Portfolio Restoration Associates is a completely owned subsidiary of publicly traded PRA Group (NASDAQ:PRAA) and is likely one of the largest debt collectors in america. The corporate’s headquarters are in Norfolk, Virginia. PRA Group reported web earnings of greater than $183 million in 2021.

In September 2015, the CFPB ordered Portfolio Restoration Associates to pay greater than $27 million in shopper rebates and penalties for misleading debt assortment ways. In that case, the CFPB discovered that Portfolio Restoration Associates was amassing unsubstantiated money owed, submitting deceptive affidavits in debt assortment actions, falsely stating that it supposed to show the money owed if customers disputed them, and falsely claiming that the corporate had authorized claims to money owed outdoors the relevant statute of limitations.

The 2015 ordinance required Portfolio Restoration Associates to stick to provisions that included bans on:

  • accumulate money owed with no cheap foundation,
  • promote debt,
  • Threatening or taking authorized motion with out aspiring to show the debt,
  • submitting false or deceptive statements in debt assortment actions,
  • Making false or deceptive statements, e
  • Acquire or sue money owed that have been outdoors the statute of limitations.

In as we speak’s criticism, the CFPB accused Portfolio Restoration Associates of violating quite a few necessities of the 2015 order throughout the five-year interval that the order was in impact and interesting in misleading conduct in violation of the Honest Debt Assortment Practices Act and the Shopper Monetary Safety Act, together with:

  • Making representations about unsubstantiated money owed: Portfolio Restoration Associates has filed not less than tens of 1000’s of unsubstantiated and disputed debt claims, failing to evaluation the required documentation to assist the declare.
  • Threatening customers with potential lawsuits e Initiating debt assortment lawsuits with out providing or possessing the required documentation: Portfolio Restoration Associates attorneys have despatched thousands and thousands of formal letters to customers informing them of potential lawsuits with out providing to offer all the requested paperwork. Portfolio Restoration Associates has additionally filed 1000’s of lawsuits in opposition to customers for lack of correct debt documentation.
  • By incorrectly stating that he would supply sure paperwork inside thirty days: The mannequin letter notifying customers of potential lawsuits acknowledged that, upon receipt of a written request from the patron, Portfolio Restoration Associates would supply inside 30 days of the request proof of the documentation talked about within the letter. On quite a few events, Portfolio Restoration Associates has did not well timed present these paperwork after receiving a written request from customers. This prevented customers from figuring out whether or not a debt was really owed and the way they need to reply to allegations of unhealthy money owed.
  • Restoration on prescribed debt with out making the mandatory communications: On quite a few events, Portfolio Restoration Associates has failed to offer requested data to customers when amassing money owed previous the statute of limitations. When the corporate purchased the debt, it estimated the statute of limitations that settled the debt, and in some instances, that date was later than the precise statute of limitations.
  • Sue to gather time-barred money owed: Portfolio Restoration Associates has launched not less than dozens of lawsuits for money owed too previous to legally implement. In doing so, Portfolio Restoration Associates falsely claimed that these customers had legally binding obligations to pay these money owed when the truth is they didn’t as a result of the debt was outdoors the statute of limitations.

The CFPB additionally alleges that Portfolio Restoration Associates has dedicated quite a few violations of the Honest Credit score Reporting Act and its Implementing Regulation V, which embody:

  • Failure to tell customers in regards to the outcomes of surveys: On quite a few events, when Portfolio Restoration Associates decided {that a} shopper dispute was frivolous or irrelevant, it did not promptly inform the patron of what data could be wanted for Portfolio Restoration Associates to research the dispute.
  • Failing to resolve disputes in a well timed method: On not less than tens of 1000’s of events, Portfolio Restoration Associates has did not resolve disputes inside the required time-frame.
  • Conducting unreasonable inquiries: On quite a few events the place a shopper has reported fraud or identification theft, Portfolio Restoration Associates has not performed a enough investigation that thought of all the vital data.

Reinforcing motion

Beneath the CFPA, the CFPB has the authority to take motion in opposition to establishments that violate shopper finance legal guidelines, together with participating in unfair, misleading, or abusive acts or practices. The CFPB alleges that Portfolio Restoration Associates violated the 2015 Order, the CFPA Prohibition on Misleading Conduct, the FDCPA, the FCRA and Regulation V.

If entered by the courtroom, the order would require Portfolio Restoration Associates to:

  • Offering compensation to customers: Portfolio Restoration Associates would pay not less than $12.18 million to customers harmed by its unlawful assortment practices.
  • Clear up its defective operations: The ordinance prohibits Portfolio Restoration Associates from amassing money owed except it has entry to sure paperwork that fulfill its obligation to have an affordable foundation to consider it’s amassing money owed that customers truly owe.
  • Appropriate its errors to reply appropriately to customers: The order requires Portfolio Restoration Associates to enhance its response when customers report they’re debt-free because of fraud or identification theft. And ensures that Portfolio Restoration Associates adequately responds to shopper disputes in a well timed method on data Portfolio Restoration Associates has supplied to shopper reporting companies.
  • Pay $12 million in penalties: Portfolio Restoration Associates would pay a $12 million penalty to the CFPB, which might be deposited into the CFPB’s sufferer reduction fund.

Learn the proposed ordinance as we speak.

Learn the 2015 order in opposition to Portfolio Restoration Associates.

In December, the CFPB proposed a brand new registry to assist determine and deter repeat offenders like Portfolio Restoration Associates. The general public can submit feedback on the proposal till March 31, 2023.

When you or somebody you understand wants assist coping with a debt collector, the CFPB publishes sources on learn how to defend your authorized rights and navigate your monetary future.

Customers might file complaints about monetary services or products by visiting the CFPB web site or by calling (855) 411-CFPB (2372).

Workers of firms who consider their firm has violated federal shopper finance legal guidelines are inspired to ship details about what they know to


The Shopper Monetary Safety Bureau (CFPB) is a twenty first century company that helps shopper monetary markets work by making guidelines simpler, making use of them persistently and pretty, and empowering customers to take extra management over their financial lives . For extra data go to

Author: ZeroToHero

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